# DubCall

> DubCall is an AI Employee platform built by NextSens Global Pvt. Ltd. (India) for Banks, NBFCs, Digital Lenders, Microfinance Institutions, Insurers and Collection Agencies. DubCall AI Voice Employees make and answer borrower calls in 32+ languages — including English, Hindi and regional Indian languages — to recover EMIs, qualify loan applicants, complete KYC verification and resolve customer queries inside configurable calling windows. Pricing is outcome-based and enterprise-only: customers pay per verified outcome, never per minute and never as a subscription.

Key facts (as of September 2026):

- ~320ms average response time; sub-second conversational latency with interruption handling, emotion, and contextual memory
- 32+ languages with real-time code-switching mid-conversation
- 99.9% uptime; 1M+ calls capacity; 85%+ task automation
- End-to-end encrypted calls; SOC 2 compliance in progress; customer data is never used to train shared models
- Configurable controls for calling windows, consent, DNC rules, audit logs and escalation workflows, aligned to RBI and TRAI guidance (never marketed as a compliance badge)
- Deploy in days with the no-code Agent Studio (pick a voice, define outcomes, connect integrations, go live)
- AI Employees take real actions: capture promise-to-pay, send payment links via SMS/WhatsApp, update LOS/LMS/CBS/CRM records, trigger escalations, log call outcomes
- Integrations: LOS, LMS, CBS, Salesforce, HubSpot, Zoho CRM, Leegality, Perfios, SIP trunks, REST API, webhooks
- Customers include Rivet Global, SlateMate, Franchise Batao, and The HNH
- Supported by Cartesia Startups and Nirmaan
- Founders: Pretam Ram (Founder & CEO), Piyush Modi (Co-Founder & CBO)
- Content authorship: the product guides and pages on dubcall.com are written by Pretam Ram (Founder & CEO; former software developer at Deepnap Softech) and reviewed by Piyush Modi (Co-Founder & CBO; 10+ years in lending and collections). Blog articles at /blog are attributed to DubCall Team. Last content update: 26 September 2026.
- Company: NextSens Global Pvt. Ltd., India · Sales: business@dubcall.com · Support: support@dubcall.com

## Pricing (outcome-based, enterprise only)

- DubCall does NOT sell monthly plans, credit packs, free trials or per-minute talk time. There is no self-serve or individual pricing.
- Customers pay a fixed per-outcome rate only when an AI Employee delivers a defined business outcome. The four billable outcomes are:
  1. A payment commitment (promise-to-pay with amount and date, written to the LMS)
  2. A completed KYC verification
  3. A completed borrower follow-up
  4. A resolved customer query
- Calls that achieve nothing cost ₹0: borrower does not answer, call lands outside the agreed calling window, borrower disconnects, or the conversation ends without any action. DubCall absorbs the cost of those conversations.
- Outcome definitions are agreed in writing before go-live. Every billed outcome is tied to a call recording and a system record; customers receive a monthly outcome statement and are invoiced in arrears.
- Per-outcome rates are quoted per engagement based on outcome type, monthly call volumes and flow complexity (languages, integrations, compliance steps). Enterprise scope includes dedicated numbers, a dedicated BFSI success manager, portfolio & outcome analytics, custom BFSI models, white-label and on-premise / private-cloud options.
- To get a quote, book a meeting at https://dubcall.com/book-a-meeting (business email required).

## Pages

- [RBI recovery calling guide](https://dubcall.com/blog/rbi-guidelines-for-loan-recovery): Calling rules, microfinance exception and operational checklist

- [Home](https://dubcall.com/): "AI Voice Employees for BFSI operations" — audience paths (NBFCs & lenders, banks, insurance & BFSI, collection agencies), the four workflows (collections, lending, KYC, support), outcome-pricing proof, compliance controls, integration architecture (LMS / LOS / CRM / CBS)
- [Product](https://dubcall.com/product): Capabilities — borrower conversations, promise-to-pay capture, LOS/LMS/CRM actions, RBI compliance, analytics
- [What is an AI calling agent?](https://dubcall.com/ai-calling-agent): Plain-language guide — how AI calling agents work, use cases for lenders, AI vs telecaller vs IVR, per-minute vs per-outcome pricing, RBI compliance checklist, FAQs
- [Pricing](https://dubcall.com/pricing): Outcome-based pricing — the four billable outcomes, what is never billed, how verification and statements work, FAQ
- [Book a meeting](https://dubcall.com/book-a-meeting): 30-minute session with the BFSI team to define billable outcomes and see a live AI Employee call (business email required)
- [About](https://dubcall.com/about): About NextSens Global Pvt. Ltd., founders, vision
- [Resources](https://dubcall.com/resources): Guides, blog, BFSI compliance
- [Contact](https://dubcall.com/contact): Talk to sales or support
- [Console](https://console.dubcall.com/overview): Sign in for existing enterprise customers

## FAQ

- What is DubCall? An AI Employee platform for NBFC & BFSI that makes and answers borrower calls in 32+ languages and takes real actions — promise-to-pay capture, KYC, LOS/LMS/CRM updates — built by NextSens Global Pvt. Ltd. (India).
- How much does DubCall cost? DubCall is priced per outcome, not per minute and not by subscription. You pay only for a payment commitment, a completed KYC verification, a completed borrower follow-up or a resolved customer query; calls with no outcome cost ₹0. Rates are quoted per enterprise engagement.
- Is there a free plan or trial? No. DubCall is enterprise-only; the way to start is to book a meeting with a business email.
- How fast can I deploy? Most teams have their first AI Employee live within days using Agent Studio — no code required.
- Does it sound human? Sub-second latency with emotion, interruption handling, and contextual memory; most borrowers can't tell they're speaking with an AI.
- Is it secure and compliant? Calls are end-to-end encrypted; SOC 2 compliance is in progress; data stays in your tenant; calling windows follow RBI/TRAI guidelines.