Pay for outcomes.
Not for minutes.
An NBFC (non-banking financial company) should never pay for a call that achieves nothing. DubCall bills only when an AI Employee delivers a defined outcome: a payment commitment, a completed KYC (know-your-customer) check, a finished follow-up or a resolved query. If there's no outcome, the cost of that conversation is ours, not yours.
- ₹0 when the borrower doesn't answer
- ₹0 when the call lands at the wrong time
- ₹0 when the borrower disconnects
- ₹0 when nothing happens
Four outcomes. Nothing else.
Before go-live we agree, in writing, exactly what counts as each outcome for your portfolio. You are then billed once per verified outcome, at a rate quoted for your volumes — not for how long an AI spent talking.
Payment commitment
The borrower commits to an amount and a date. The promise-to-pay is captured, confirmed and written to your LMS.
Completed KYC verification
Identity and document checks are finished on the call and the verification status is updated in your system.
Borrower follow-up completed
A scheduled follow-up actually reaches the borrower, covers the agreed agenda and closes the loop on the case.
Customer query resolved
The borrower's issue is resolved or actioned on the call — reversal raised, statement sent, dispute logged.
Most calling platforms still charge per minute. So the lender pays when…
That does not feel like AI efficiency. It feels like paying for wasted time at a lower rate. At DubCall these calls appear on your statement at ₹0.
“If there is no defined outcome, the cost of that wasted conversation is ours, not the lender's.”
- The borrower does not answer₹0
- The call happens at the wrong time₹0
- The borrower disconnects₹0
- The conversation ends without any action₹0
The model should change.
AI Voice Employees should be accountable like real employees: for work completed, outcomes delivered and business value created. Here is how the same day of calling is billed on a per-minute platform versus DubCall.
| Situation | Per-minute platforms | DubCall |
|---|---|---|
| Borrower doesn't answer | Charged — the meter still runs | ₹0 |
| Call lands at the wrong time | Charged | ₹0 · rescheduled in-window |
| Borrower disconnects mid-call | Charged for talk time | ₹0 |
| Conversation ends without action | Charged | ₹0 |
| Payment commitment captured | Charged per minute | 1 outcome |
| KYC verification completed | Charged per minute | 1 outcome |
| Borrower follow-up completed | Charged per minute | 1 outcome |
| Customer query resolved | Charged per minute | 1 outcome |
Per-outcome rates are quoted per engagement based on outcome type, volumes and flow complexity. No subscription, no credits, no platform fee.
Accountable like a real employee.
For work completed. For outcomes delivered. For business value created.
Define outcomes together
During onboarding we write down what counts for your portfolio — a promise-to-pay with amount and date, a KYC marked complete in your system, a query closed in your CRM.
AI Employees work your book
Calls run inside the calling windows you configure, in 32+ languages, updating your LOS / LMS / CRM as they go. Unanswered, mistimed and dropped calls are simply retried.
Only verified outcomes count
Each outcome is tied to a call recording and the corresponding system record, so your finance and audit teams can trace every billed line back to evidence.
One monthly outcome statement
You receive a statement of outcomes delivered — not minutes consumed. Calls that achieved nothing are listed at ₹0. Invoices are raised in arrears against it.
Everything an enterprise rollout needs.
Scoped into your outcome-based agreement — no add-on menus, no plan tiers.
Dedicated Numbers
Region-specific phone numbers for pan-India calling ops, provisioned per campaign.
Dedicated BFSI Success Manager
A named specialist who tracks your outcome rates and tunes scripts with your team.
Portfolio & Outcome Analytics
NPA movement, promise-to-pay conversion, resolution rates — per bucket, per language, per AI Employee.
Custom BFSI Models
Fine-tuned models for your products, scripts and regional languages in lending, collections and insurance.
White Label
Your brand, your voice, your compliance disclosures on every borrower call.
On-premise / Private Cloud
Data-residency-friendly deployment options for banks and large NBFCs with strict controls.
Why NBFC leaders trust outcome pricing
Which outcome would you be comfortable paying for?
If you lead collections, lending or customer operations at an NBFC, bank or collection agency, tell us — and we'll price your deployment around exactly that. Dedicated BFSI success managers, SLA guarantees, white-label and on-premise options included in scope.
Outcome pricing questions
DubCall is priced per outcome — not per minute and not as a subscription. You pay a fixed rate each time an AI Employee delivers a defined business outcome: a payment commitment (promise-to-pay), a completed KYC verification, a completed borrower follow-up, or a resolved customer query. Calls that achieve nothing cost you nothing.
Still curious about outcome pricing?
Book a 30-minute meeting and we'll price your deployment around the outcomes you choose.