Terms of Service

1. Acceptance of Terms

By accessing or using DubCall services (operated by NextSens Global Pvt. Ltd.), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

DubCall provides AI Voice Employee services for NBFC, banking, and BFSI operations including but not limited to EMI collections, loan follow-ups, KYC verification, and customer support automation.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person or entity may not maintain more than one account

4. Acceptable Use

You agree to use DubCall services only for lawful purposes and in compliance with all applicable laws and regulations, including but not limited to RBI guidelines, TRAI regulations, and data protection laws.

• Do not use the service for harassment, fraud, or illegal activities
• Do not attempt to circumvent compliance features or calling restrictions
• Do not share your account credentials with unauthorized parties
• Do not use the service to make calls outside permitted hours

5. Compliance Requirements

Users are responsible for ensuring their use of DubCall complies with all applicable regulations including:

• RBI Fair Practices Code for lending and collections
• TRAI Do Not Call (DNC) regulations
• Data Protection and Privacy laws
• Industry-specific compliance requirements

6. Payment Terms

Fees are charged per verified outcome as defined in your enterprise agreement — for example a payment commitment, a completed KYC verification, a completed borrower follow-up or a resolved customer query. Calls that do not produce a defined outcome are not billed. Outcome statements are issued monthly and invoices are payable in arrears per the terms of your agreement. All fees are non-refundable except as required by law.

7. Data Ownership

You retain ownership of all data you upload to or generate through DubCall. We process your data solely to provide our services and as described in our Privacy Policy.

8. Service Level Agreement

DubCall commits to 99.9% uptime for enterprise deployments. Service credits may be issued for downtime exceeding this threshold, as detailed in your service agreement.

9. Limitation of Liability

To the maximum extent permitted by law, DubCall and NextSens Global Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Termination

Either party may terminate this agreement with 30 days written notice. We may suspend or terminate your account immediately for violation of these terms or non-payment.

11. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance.

12. Governing Law

These terms are governed by the laws of India. Any disputes shall be resolved in the courts of [Jurisdiction], India.

13. Contact

For questions about these Terms of Service, contact us at legal@dubcall.com or support@dubcall.com.